IT Support: Commercial
We specialise in offering onsite support for small to medium size companies.
Stuart - Passion for your support
We manage your computers so you dont have to.
We deal with all types of Microsoft servers.
We support with all types of laptop and desktop computers (MAC or Windows)
We have a simple philosophy with our corporate clients, only you know what you want to, all companies are different, We tailor all our I.T. support to each client.
Fully trained I.T. technicians that can work with your company to support all aspect of your I.T. infrastructure.
We have two stages of charge for our on-site technicians:
All call-outs that involve windows and linux servers within your network – £55+VAT per hour
- All call-outs are charged a minimum of one hour and then fifteen minute blocks there after. For example if we enter at 11 and leave at 12.45, we will charge for 1.75 hours. (£96.25)
- Because we have I.T. support centres if we come to your premises and it is obvious your desktop or laptop needs rebuilding / reinstalling we can take it back to our support centres, repair it at a fixed rate, then deliver it back. Saving you on average over £150.
How much does experience and knowledge cost??
- Because we have over ten fully trained technicians, we will have the skills needed to fix any problem. We can give you better support than smaller IT support companies…… FACT!!
We do not charge travel time if under one hour, we do however charge a mileage supplement if over five miles from our nearest support centre.
Marc - Regional manger
Our philosophy is simple, you know what you want to achieve from your I.T., Syn-star can help you achieve it. You still have full control of your network, we are here to support you.
WHAT WORRIES YOU ABOUT YOUR NETWORK?
How Syn-star can help……………………
- Worried about Hackers?
- Worried about Virus’ & Trojans
- Is my data safe?
- Do I have everything backed up? How can i check?
- Worried about the stability? Hardware failure?
- Staff using computers for personal work?
- Staff going on potentially dangerous sites?
- Computers / network running slow?
- Broad band crashing / slow
- Email attachment issues
- Is your data safe? data encryption
- How good are you backup procedures? is everything getting backed up?
- Potential cost of upgrading system
- I’m spending a fortune on printing / photocopying
- How energy efficient are my computers?
- Is there better software / equipment that could help my business? save time, save money, more features………………….. may cost less in accountancy fee’s etc.
- When is it not worth fixing my existing computers / hardware?
- Are we paying to much for our current IT support?
These are all very real questions we get asked on a daily basis, we can also solve them.
Our aim is to leave you feeling secure and supported!
We are proud to be Synonymous with good old fashioned customer service but at the forefront of today’s technology.
We have larger clients who we offer second line support, They have their own centrally run I.T. support, however the main I.T. departments are at different locations. We can sort all the emergency problems as they occur, whilst keeping the setup as the I.T. department guide us.
Once you have used your hours you can then add to them.
Features:
- 24 Hour response time
- Remote support (charged per 15 minutes)
- Trade account pricing and 14 day credit
- We offer comprehensive system and management monitoring, daily health checks and error reporting
Features:
- 24 Hour response time
- Remote support (charged per 15 minutes)
- Trade account pricing and 14 day credit
- Free unlimited email support*
- Free unlimited telephone support*
- Direct staff support (we can deal direct with the end user)
- Free travel time (except to separate residences)
- An amount of monthly hours that you feel you require, you can run up to double the allocated amount either positive or negative before you are charged (for example if you have ten hours per month, you only use eight, you will have twelve for the following month)
- We offer comprehensive system and management monitoring, daily health checks and error reporting
- Full security analysis of entire network
* only available for min 6 hours per month
Features:
- Same day response time
- Remote support (charged per 15 minutes)
- Trade account pricing and 30 day credit
- Your own account manager
- Free unlimited email support
- Free unlimited telephone support
- direct staff support (we can deal direct with the end user)
- Full infrastructure survey
- Free travel time (except to separate residences)
- An amount of monthly hours that you feel you require, you can run up to double the allocated amount either positive or negative before you are charged (for example if you have ten hours per month, you only use eight, you will have twelve for the following month)
- We offer comprehensive system and management monitoring, daily health checks and error reporting
- Full security analysis of your entire network
- External back-up and hard drive image taking
We understand exactly how important it is to have your I.T. working properly. We know that when your computer systems are not working it costs you time and money.
We can be as reactive or pro active as you want us to be.
We work better, we work smarter, we work more efficiently, this means much more cost effectively. Our whole ethos is customer orientated.
We support individuals with one PC up to multi-site companies with 300+ work stations……… We can support you and your company.
If you would like more information about our I.T. support packages please email:
support@syn-star.co.uk and we can arrange to come and visit your premises and discuss your requirements.
