Managed IT remote monitoring 24/7
10 things to make your life easier?
- We monitor 24/7 365 day a year (we know about the small problems before they cause downtime)
- Telephone help desk
- Easy to use customer portal
- Unlimited email support
- We have store full of components (have you ever waited for deliveries)
- We can work at manager or employee level
- We provide monthly reports
- Data integrity warning
- Your own account manager
- Good old fashioned piece of mind
Key Benefits
- Automate 90 to 95% of routine, manual in-house IT processes
- Lower IT service delivery costs by automating services
- Remotely and maximizing technician utilization
- Troubleshoot and capacity plan with a single, point and click, command and control reporting platform
- We seamlessly provide proactive services delivery interactions with end user devices occurs in the background without you the user being interrupted<
- We provide powerful business and technical reports to demonstrate IT value and support regulatorycompliance
Computers and Servers are very much like cars, with regular servicing they will run better and for longer. The idea of remote managed IT monitoring is that if we have a head start on any smaller issues this allows us to fix the small things before they become big problems.
EMBRACE THE POWER OF AUTOMATION
Our support packages start from under 33p per day, how much does your peace of mind cost?
We monitor your server and hardware every 15 minutes, 24 hours a day, 365 days a year.
As soon as errors occur we are alerted and shall be able to proactively fix the problems. We will also be able to send you reports and alerts either daily, weekly or monthly showing you the status or your equipment. Our monitoring is charged for the different features that you would like monitored and checked.
So what do you get?
BRONZE monitoring package
All remote support tasks carried out
- Windows service monitoring – Checks any/all services.
- Disk space check – alerts you if it rises above your threshold.
- TCP port monitoring – monitors any TCP ports at their ISP or on the server.
- Ping checks – checks status of network devices, remote offices or remote devices.
- SNMP checks inc. RAID array checks – configure any SNMP check: includes pre-configured RAID health-checks.
- Daily back-up checks – alerts you to problems on backup jobs.
- Critical event checks – reports critical events across all clients on one single easy-to-read report. Also you can filter for not-so-critical events too.
- Disk health check – checks smart disk alerts and warns if disks are failing.
£10+VAT per month per computer
SILVER monitoring package
Everything the Bronze service offer’s plus:Manual remote service supportTelephone help / support 9 – 5 Monday to Friday.Email help / supportTRADE discount at Syn-Star storesEarly warning of special offersEarly warning of virus threatsApplication installation (non windows)
- Windows service monitoring – Checks any/all services.
- Disk space check – alerts you if it rises above your threshold.
- TCP port monitoring – monitors any TCP ports at their ISP or on the server.
- Ping checks – checks status of network devices, remote offices or remote devices.
- SNMP checks inc. RAID array checks – configure any SNMP check: includes pre-configured RAID health-checks.
- Daily back-up checks – alerts you to problems on backup jobs.
- Critical event checks – reports critical events across all clients on one single easy-to-read report.
- Also you can filter for not-so-critical events too.
- Disk health check – checks smart disk alerts and warns if disks are failing.
- Daily anti-virus check – alerts you if AV pattern files are out-of-date.
- Hacker check – alerts you to unauthorized access attempts to clients systems.
- File size check – monitors files of any type and alerts you if they exceed or fall below your set thresholds.
- WSUS – alerts you when critical updates haven’t been installed.
- Server performance monitoring checks.
- Processor utilization check, processor queue length check.
- Network interface utilization check and physical disc check.
£20+VAT per computer / per month
GOLD monitoring package
All Bronze and Silver deliverables above plus :Unlimited Onsite and in store repairs including. Only parts are charged in addition)Trade account in Syn-Star storesBackup & Recovery Service for small volumesStolen Laptop trackingDedicated account manager
- Windows service monitoring – Checks any/all services.
- Disk space check – alerts you if it rises above your threshold.
- TCP port monitoring – monitors any TCP ports at their ISP or on the server.
- Ping checks – checks status of network devices, remote offices or remote devices.
- SNMP checks inc. RAID array checks – configure any SNMP check: includes pre-configured RAID health-checks.
- Daily back-up checks – alerts you to problems on backup jobs.
- Critical event checks – reports critical events across all clients on one single easy-to-read report. Also you can filter for not-so-critical events too.
- Disk health check – checks smart disk alerts and warns if disks are failing.
- Daily anti-virus check – alerts you if AV pattern files are out-of-date.
- Hacker check – alerts you to unauthorized access attempts to clients systems.
- File size check – monitors files of any type and alerts you if they exceed or fall below your set thresholds.
- WSUS – alerts you when critical updates haven’t been installed.
- Server performance monitoring checks – Processor utilization check, processor queue length check, network interface utilization check and physical disc check.
- Multiple exchange stores check – checks the size of multiple information stores and ensures you never crash into your SBS limits.
- Disk growth rate check – alerts you if growth rates exceed you limit in a 24-hour period.
- Roll your own event log check – monitors for event occurrences that are – or are not – detected.
- File size check – monitors files of any type and alerts you if they exceed or fall below your set threshold.
- Website check – ensures client sites are working properly.
- Bandwidth check – get alerted to high usage.
- Roll your own event log check – monitors for event occurrences that are – or are not – detected.
- 5-minute interval option – increases monitoring frequency from every 15 minutes to every 5 minutes.
£30+VAT per computer / per month
